Web Booking Terms and Conditions

WHO AM I DEALING WITH?

OPI Alfaz S.L. is a registered company in the province of Alicante, Spain, trading as PMR Property Management & Rental. Your accommodation contract is with the individual property owners who are represented as booking agents by OPI Alfaz S.L. and who may also act as the managing agents.

PAYMENT

A reservation deposit of 20% is required at the time of booking and is accepted as part payment of the final amount, where applicable a minimum reservation deposit will be applied of 250€. The balance must be paid EIGHT weeks (56 days) prior to the start date of your holiday, at which time any additional services you may require are also due for payment. The damage deposit applied to the booking will be due for payment prior to your arrival.

For new bookings made within EIGHT weeks of your holiday start date, the full payment will be due at the time of booking including any additional services.

Once a booking is confirmed, any changes or amendments will be subject to an Administration charge of 25€.

Please be advised that a 3% levy is applied to all credit and debit card transactions and a levy of 3.4% for payments via PayPal. This charge is made by the banks and unfortunately we are obliged to pass this on to the customer. Any payments made for a damage deposit, in a currency other than Euros, using a credit or debit card will NOT be subject to this levy.

All payments made to OPI Alfaz S.L. will be in Euros therefore when making payments using any other currency please be advised that exchange rates can fluctuate. 

WHAT HAPPENS IF I CANCEL?

Should you wish to cancel, a written notification must be sent via email or fax from the party leader to our PMR Alfaz office in Spain. In the event of cancellation, the following charges apply: 

PERIOD BEFORE ARRIVAL, DATE OF RECEIPT OF CANCELLATION NOTICE COST TO CLIENT
MORE THAN 56 DAYSDEPOSIT ONLY
56-29 DAYS50%
28-14 DAYS60%
0-13 DAYS100%

DAMAGE DEPOSIT

Our owners require us to hold a damage deposit for each property on the following scale:

PROPERTY TYPE                 SHORT TERM            WINTER RENTAL
APARTMENTS                 250.00€                      1 MONTHS RENT
TOWNHOUSES                 350.00€             1 MONTHS RENT
VILLAS & PENTHOUSES                 500.00€             1 MONTHS RENT

For same sex parties or where the majority of the guests are aged 30 years and under, a larger damage deposit will be required and we will provide you with details of this.

You are responsible for the property during your stay. Providing no damage is caused during the letting period, the deposit will be returned on your departure – We will process return of your deposit quickly but for international money transfers please allow up to 14 days for receipt. If you find a problem with the property during your stay, please advise the PMR office promptly so that it may be quickly rectified. Damage discovered at the end of the letting period will be notified to the client by telephone or in writing as soon as possible. We expect properties to be left in a clean and tidy condition so that they may be quickly prepared for the next guests.  If excessive cleaning is required including ovens and BBQ areas, this may be chargeable against the deposit. 

We reserve the right to ask you or any member of your party, to leave immediately should any property be over occupied or if your behavior is likely, in our opinion, to spoil the enjoyment, comfort or safety of others.

LINEN & CLEANING CHARGES

Charges are applied and will be included in the written quotation given to you prior to booking and included in the reservation price on booking.  You must be aware that any damages to bedding or additional cleaning on your departure will be charged to you and may be deducted from your deposit.

PETS

We are often able to welcome your pets at our properties but please check with us first.  There will be a supplemental charge on departure for cleaning and your will be advised of this when you book.  You will also be asked to pay a larger damage deposit.

SERVICES

We are able to offer a range of additional services on request including WIFI, airport transfers, car hire, bicycle, baby equipment, grocery packs, special occasion packs, chef, excursions, trips and much more. To ensure availability please book these services in advance of your arrival.

MEET & GREET SERVICE

On the day of your arrival we will arrange for you to be met by a member of our staff who will hand over the property and keys to you and be on hand for any questions you have.  Should you not require this service, you may collect keys to your property from our office during our opening hours.

ACCOMMODATION

Accommodation provided is for the use of the named clients only and may not be added to, sub-let or assigned in any way. Self-catering accommodation is available from 4pm on the day of arrival and must be vacated by 10am on the day of departure and keys returned to the PMR office, unless prior alternative arrangements are made. All self-catering accommodations on offer are privately owned villas, townhouses and apartments which are not identical, reflecting the preferences of the different owners. Complaints of whatever nature should be notified to the PMR office immediately in order that we can deal with them promptly and ensure satisfaction.

TRAVEL INSURANCE

We recommend that you take out holiday insurance immediately after reservation of a property including cancellation insurance cover that will normally compensate you if the reason for cancellation falls within the terms of the policy.

WHAT PROTECTION DO I HAVE?

All monies paid over to us will be held in our Client Account. Funds will only be released from this account to the owners once the booking period has concluded.

PLEASE NOTE

We reserve the right to switch a booking to accommodation of an equivalent standard should this prove necessary due to unforeseeable circumstances.

All prices include IVA at the Spanish rate.

All data and files and all records held by us are confidential and therefore are protected by the Law. OPI Alfaz SL is inscribed in the General Data Protection Registry with the registration code 2111300557. You can exercise your right to oppose, access, modify and cancel your data through email sent to lisa.turner@pmrspain.com or in writing to our office PMR, OPI Alfaz SL, Calle Ferreria 16, 03580 Alfaz del Pi (Alicante) Spain, as per the “Organic Law 15/11999” of 13th December, Personal Data Protection approved by the Royal Decree 1720/2007 of 21st December